NASDAQ: ZM

•We care for customers at Zoom speed: Zoom puts customers first and is committed to providing a platform and products that people love. Zoom listens to its customers and puts innovation in customers' hands quickly to serve their needs.

•AI-first: Zoom’s mission is to deliver an AI-first work platform for human connection. This AI-first approach to Zoom Workplace and Zoom Business Services is designed to empower individuals and teams to free up time and focus on what matters most: engaging, connecting, and delivering creative and insightful work, all within a single unified platform.

•Enterprise readiness: Zoom is built to meet the needs of enterprises, with robust reliability, security, compliance, and privacy capabilities and policies.

•Designed for flexible work: Zoom is a platform designed for flexible communication and today’s flexible work needs.

•Zoom just works: Ease of use is a core design principle, along with quality and reliability.

•Cost-effective and value-focused: The total cost of ownership of the Zoom platform, encompassing both employee and customer experiences, is less than that of our competitors.

•Open platform that enables customer choice: The Zoom developer ecosystem enables customers to choose the apps and integrations they prefer. Zoom offers more than 3,100 apps on the Zoom App Marketplace and integrations with key software vendors, such as Microsoft and Google.

We’re on a mission to reimagine the way the world communicates and collaborates. Zoom brings employee and customer experiences together into a single, AI-first, open platform that people love to use. Flagship products like Zoom Meetings, Zoom Phone, Zoom Team Chat, and Zoom AI Companion, are among the core products on the platform that are critical to business communication and collaboration needs. We strive to continue building a platform that helps people work smarter, be more engaged with work, and better connect with each other. AI has been core to Zoom’s product DNA for many years, grounded in our conviction that AI can make work more human by strengthening collaboration, productivity, and inclusivity.

In fiscal year 2026, Zoom continued to invest in AI, focusing on three key areas: supporting individual productivity, powering better collaboration, and helping customer-facing teams deliver meaningful business value to delight their customers. In September 2023, we launched Zoom AI Companion, our smart assistant that is designed to empower workers to increase productivity, improve team effectiveness, and enhance skills. Additionally, we introduced our federated approach to AI, which enables the use of multiple large language models (“LLMs”), including Zoom’s own, to complete each task for users. Zoom’s federated approach allows its tech stack to dynamically select from multiple AI models, including those from OpenAI, Anthropic, and NVIDIA, making AI accessible and affordable so that more people can incorporate it in their day-to-day workflows. With these advancements in AI Companion and our broader AI strategy, we believe we’re well-positioned as AI technology continues to evolve. We are evolving agentic AI capabilities within AI Companion that will continue to deliver practical value to customers while building on our ambitious vision of AI that truly amplifies human potential for our

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customers. In line with our commitment to responsible AI, Zoom does not use customer audio, video, chat, screen sharing, attachments, or other communications (such as poll results, whiteboard, and reactions) to train Zoom’s or third-party AI models.

Zoom continues to be at the center of flexible work. Our continued product innovation is laser-focused on supporting a flexible work environment, with new innovations in areas such as document collaboration, hybrid workspaces, and employee communication. Additionally, our employee experience platform, Workvivo, deepens our commitment to creating a platform that is focused on connecting and engaging employees.

Unlike most Contact Center as a Service (“CCaaS”) solutions that are only optimized for voice, Zoom Contact Center is an omnichannel cloud contact center platform that is optimized for video and intentionally supports a robust suite of channels, such as voice and video, SMS, and webchat. The result is a one-stop shop designed for customer experience leaders to deliver excellence to their customers and to strengthen workforce engagement.

The happiness we deliver is recognized by our customers. Zoom has consistently earned high scores across customer review sites, Gartner Peer Insights, TrustRadius, and G2, including being recognized as a Customers’ Choice in the Gartner Peer Insights “Voice of the Customer” for Unified Communications as a Service (“UCaaS”) and Visual Collaboration Applications for three consecutive years, and a Leader badge for Zoom Contact Center by G2. Industry analysts also recognize our market leadership across our platform and products: Gartner has named Zoom a leader in the Magic Quadrant for UCaaS for the sixth year in a row, and Workvivo was named a leader in the Magic Quadrant for Intranet Packaged Solutions. In addition, Zoom Contact Center was recognized in the 2025 Gartner Magic Quadrant for Contact Center as a Service, representing a key milestone in the growth of our customer experience offerings. Forrester published its Forrester Wave for Conversational Intelligence, where Zoom Revenue Accelerator debuted as a “Strong” player. IDC named Zoom Events as a leader in its IDC MarketScape for Worldwide Virtual Events Applications. Zoom Workplace was included in Fast Company’s 2025 Most Innovative Companies list, named a recipient of 2026 Fortune Most Admired Companies, awarded a Newsweek AI Impact award for Zoom AI Companion, a Tech Ascension award for AI-powered Enterprise Solution of the Year, as well as Most Innovative Product (for AI Companion), Best Unified Communications Platform (for Zoom Workplace), Best UCaaS Provider AMERICAS, and Best Contact Center Solution from UC Today’s 2025 awards.

Our Growth Strategy

We focus on the following elements of our strategy to drive our growth, centered on elevating the workplace with AI, driving growth of new AI products, and scaling an AI-first customer experience:

•Keep our existing customers happy. We deliver happiness to our customers by providing them with an AI-first collaboration experience that drives meaningful business value with a growing set of AI features that are deeply woven across the platform and include meeting summaries, task suggestions, knowledge retrieval, insights, and more. We respond to customer needs with action to drive positive user experiences. We believe these practices result in our high scores across customer review sites and will continue to generate referrals from our existing customers, providing meaningful viral adoption for the foreseeable future.

•Drive new customer acquisition. Our platform is designed to make collaboration seamless and easy, and allow our users to accomplish more through leveraging our AI features for automated insights, meeting support, and more. By attracting free users to our platform, we promote usage that allows them and their meeting attendees to experience the Zoom difference. We complement this lead-generation model with our multipronged go-to-market strategy that integrates the viral enthusiasm for our platform with optimal routes to market, including direct sales representatives, online channels, resellers, and strategic partners. This approach is designed to allow us to cost-effectively drive upgrades to our paid offering and expansion within organizations of all sizes and verticals.

•Drive continuous innovation across our platform. Our engineers aim to stay on the cutting edge of communication, collaboration, and AI technologies that enhance productivity and streamline workflows. We strive to deliver the best experience to our users by dedicating a portion of our engineering capacity to developing on-demand, customer-requested features that would be valuable across our customer base. We are focused on bolstering innovation across the following product categories with high-quality AI as the connective tissue: employee experience, customer experience, core communications, and departmental and industry-specific solutions.

•Drive international expansion. With users, offices, and data centers strategically located around the world, we are poised to reach new customers globally. AI features, such as translated captions, support collaboration across languages and regions. Our platform is intuitively designed such that localization requirements are minimal. For example, our platform works without intensive translation requirements with only a few language adjustments to our user interface and support systems. Zoom continues to make meetings more effective and

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inclusive with the introduction of AI-powered language captions and translations. Within a Zoom Meeting, translated captions will translate the source language into English captions or translate from English to the language selected by the meeting participant. Translated captions support more than 35 languages. This facilitates seamless collaboration and helps to improve attendee engagement, including after the meeting, through AI Companion summaries.

•Pursue Strategic Acquisitions. We selectively pursue acquisitions in high-growth markets where we can credibly establish leadership, targeting opportunities aligned with our long-term strategic objectives that offer differentiated synergies and demonstrated product-market fit. We prioritize targets with durable revenue growth, a clear path to profitability, and strong cultural alignment, supported by well-defined integration plans designed to accelerate sustainable value creation.

•Expand within existing customers. As organizations experience our platform and become familiar with its benefits, more teams and departments within these organizations adopt Zoom. Our AI tools are woven across the platform, and are able to drive more insights and support more workflows as users broaden usage across our platform. Lines of business are often first to adopt our platform and provide an opportunity for further expansion across departments. This “land and expand” model has led to some of our largest deployments. Customers are also purchasing services for events, webinars, room solutions, phone, contact center, and employee experience, creating a complete and integrated set of communications services.

•Grow our developer ecosystem. Through the Zoom Developer ecosystem, we enable customers and their developers to build their own solutions with our underlying platform technology, seamlessly embed our platform into their own offerings, and integrate their applications across Zoom products using our extensive library of application program interfaces (“APIs”) and selection of software development kits (“SDKs”). Developers can leverage AI tools to enhance their integrations and provide intelligent experiences. The Zoom App Marketplace further extends the value and adoption of Zoom with our customers through the development and distribution of apps and integrations. We continue to partner with video conferencing hardware and peripheral providers, as well as with software providers such as Palo Alto Networks, Zendesk, and Box.

Our Platform

Zoom is redefining modern work as a system of action, and our AI-first platform is central to this evolution, turning live collaboration into completed results. Our platform enables customers to seamlessly collaborate, communicate, and bridge work both inside and outside the organization, using AI to help drive productivity, engagement, and business results. The products in our work platform are grouped under the following categories, which are further described below:

•AI - Zoom AI Companion drives impact with intelligence

•Zoom Workplace - Enables seamless collaboration and productivity on a unified platform

•Zoom Business Services - Strengthens customer relationships and delivers superior service

•Employee Experience - Makes teamwork more meaningful and engaging

•Developer Ecosystem - Creates custom integrations and streamlines workflows

AI

Zoom AI Companion

Zoom AI Companion, launched in September 2023, is Zoom’s integrated, agentic AI solution, designed to enhance productivity by driving systems of action across the Zoom platform that help customers and employees get real work done. Zoom AI Companion is built on a federated AI approach that incorporates Zoom’s own SLMs and LLMs with third-party models to deliver high-quality results while helping lower customer costs. Zoom AI Companion is included at no additional cost for users with eligible paid Zoom services and is also available as a standalone offering.

Zoom AI Companion works across Zoom Meetings, Zoom Team Chat, Zoom Phone, Zoom Mail and Calendar, Zoom Tasks, Zoom Contact Center and other products. Core functionalities include:

•Zoom Meetings: Automatic generation of post-meeting summaries and transcripts, action item extraction, in-meeting query assistance, and contextual catch-up for participants who join late, helping improve meeting productivity and follow-up execution.

•Zoom Team Chat: Summarization of long chat threads, contextual message drafting and refinement, and identification of relevant action items to streamline communication workflows.

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•Zoom Phone: AI-assisted voicemail transcription and prioritization, automated call summaries, real-time call guidance, and conversion of voicemails into tasks to support internal and customer-facing voice communications.

•Zoom Contact Center: AI-powered assistance for support agents, including engagement summaries, sentiment analysis, and intelligent routing, helping connect customers with appropriate agents or subject-matter experts and improving resolution times and customer experience.

•Workvivo: AI-powered content creation, summarization, and conversational assistance embedded within Workvivo enhance employee communications, knowledge sharing, and engagement. Powered by Zoom AI Companion, these capabilities support internal alignment, streamline content development, and improve the overall digital employee experience.

Beyond these core functions, Zoom Custom AI Companion, enabled through Zoom AI Studio, allows organizations to securely connect AI Companion to their internal data sources and selected third-party applications. This enables AI outputs that better reflect an organization’s terminology, workflows, and business context. Zoom AI Companion continues to evolve to help teams accelerate work outcomes and adapt to the changing needs of the modern workplace.

Zoom Workplace

Zoom Meetings

Zoom Meetings provides HD video, voice, chat, and content sharing across mobile devices, desktops, laptops, telephones, and conference room systems. Our architecture can support up to 1,000 video participants in a single meeting. Conversations can be one-to-one, one-to-many, or many-to-many. Zoom Meetings features a 49-person video gallery view, virtual backgrounds, MP4/M4A cloud/local recording with transcripts, video breakout rooms, screen sharing with annotation, and integrations with other powerful business applications to help teams get more done together. Zoom Meetings integrates with tools created by companies such as Atlassian, Box, Dropbox, Google, LinkedIn, Microsoft, Salesforce, ServiceNow, and Slack. Our meetings are a flexible tool for on-the-go employees who rely on their mobile devices or tablets throughout their business day.

We offer end-to-end encryption (“E2EE”) for meetings with up to 1000 participants. Zoom’s E2EE uses the same 256-bit AES GCM encryption that secures Zoom Meetings by default, but with Zoom’s E2EE, the meeting host generates encryption keys and uses public key cryptography to distribute these keys to the other meeting participants. Additionally, a customer-managed key (“CMK”) service allows organizations to provide and manage their own encryption keys for certain customer content stored at rest in the Zoom Cloud. The organization needs to manage the keys in the Amazon Web Services Key Management Service. This allows for encryption of applicable content stored in the Zoom Cloud using keys controlled by the organization. We believe Zoom was also the first UCaaS company to offer post-quantum E2EE solution for video conferencing. Post-quantum E2EE works across Zoom Workplace, and employs upgraded algorithms designed to withstand potential future threats from quantum computers.

Translated captions help to remove language barriers, connect people, and promote inclusivity in meetings and webinars. Zoom Meetings currently offers translated captions in 35 languages.

Zoom Phone

Zoom Phone is a cloud phone system for businesses that provides private branch exchange (“PBX”) features, such as secure call routing, call queuing, call detail reports, call recording, call quality monitoring, voicemail, switch to video, and much more. Zoom Phone provides inbound and outbound calling via its support for native connectivity to the public switched telephone network (“PSTN”). Available stand-alone or as an optional add-on to Zoom Meetings, Zoom Phone is a core component of our modern UCaaS strategy that enables customers to replace their existing PBX solution and consolidate all of their business communications and collaboration requirements onto Zoom. As of January 31, 2026, Zoom Phone provided native PSTN connectivity in more than 45 countries and territories.

Zoom Phone also supports Premises Peering and Cloud Peering, which provide customers with the flexibility to keep their current PSTN service providers by redirecting existing third-party voice circuits to the Zoom Phone Cloud. Hybrid connectivity is also supported, allowing customers to mix native Zoom Phone calling plans and third-party voice circuits. This unique capability enables customers to enjoy all the benefits and features of Zoom Phone while keeping their existing service provider contracts, phone numbers, and calling rates with their preferred carrier of record.

Zoom Phone Provider Exchange makes it easier for customers to choose their preferred PSTN provider partners, providing an improved way to connect with cloud peering partners, promote the discovery of new providers, and enable self-

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service of phone numbers from selected partners. As of January 31, 2026, more than 90 countries and territories are included in the Provider Exchange program.

Zoom Team Chat

Zoom Team Chat, included in Zoom Workplace and Zoom Phone plans, enables organizations and teams to communicate and collaborate in groups, channels, or one-on-one conversations and to stay connected by instantly sharing messages, images, files, and other content across desktops, laptops, tablets, and mobile devices. With Zoom Team Chat, users can easily invite people outside their organization to a chat conversation and quickly switch from a chat to a phone call or video meeting during a conversation. Zoom Team Chat also features content storage for users who want discoverability and the ability to review their conversations or shared files. There are dozens of Zoom Team Chat-compatible applications available in the Zoom App Marketplace that provide notifications and improved workflow for other enterprise systems.

Zoom Docs

Zoom Docs is a dedicated, modular workspace for efficient, dynamic hybrid collaboration. With Zoom Docs, users get a singular workspace designed to bring their teams together to share ideas and get more done, all powered by AI Companion. It helps tie together our collection of communication modalities, with online word processing now threaded throughout the Zoom platform.

Zoom Whiteboard

Zoom Whiteboard is an interactive canvas that enables teams to collaborate and brainstorm using templates, drag-and-drop shapes and objects, text, diagramming tools, and integrations with third-party services. Zoom Whiteboard is a persistent collaboration tool that works across Zoom Meetings, Zoom Team Chat, Zoom Rooms for Touch, Zoom Workplace desktop and mobile apps, and web browsers. Whiteboards can be shared with internal and external participants.

Zoom Clips

Zoom Clips is a convenient solution for capturing both video and screen content. Zoom Clips enables users to effortlessly and quickly record, edit, share, store, and analyze short video “clips,” as well as comment/react to other users’ clips, to keep the collaboration going. Clips are particularly valuable when demonstrating or showcasing product features or functionalities. Zoom Clips is included with Zoom Workspace paid plans.

Zoom Rooms

Zoom Rooms is our software-based conference room system that transforms every room – from executive offices, huddle rooms, and training rooms, to broadcast studios – into a collaboration space that is easy to use, simple to deploy, and low-effort to manage. Designed to enhance workforce collaboration across in-room and virtual participants, Zoom Rooms offers one-click-to-join meetings, wireless multi-sharing, interactive whiteboarding, intuitive room controls, scheduling enhancements, digital signage, and other features seamlessly integrated with the Zoom Meetings experience and hybrid work experience.

Workspace Reservation

Zoom Workspace Reservation is a service that enables the management of physical spaces, providing tools for customers to reserve and manage their workspace utilization by connecting users to workspaces. It enhances and streamlines hotdesking and hoteling experiences and can provide recommendations for a workspace location or time to reserve. Users can reserve a work location time and duration in advance or on demand by selecting a location on a floor plan. Administrators can learn more about the utilization of their workspaces to support the planning and optimization of their locations.

Zoom Business Services

Zoom Contact Center

Zoom Contact Center is an omnichannel solution that helps empower and upskill agents, improve operational effectiveness, and strengthen customer relationships. Built on Zoom’s reliable and secure platform, Zoom Contact Center enriches customer engagement by delivering highly personalized and seamless customer journeys across all channels. The capabilities of Zoom Contact Center are further enhanced when integrated with Zoom Virtual Agent, our AI-powered, multimodal self-service solution that supports both chat and voice interactions, enabling intelligent, conversational engagement across digital and telephony channels, and Zoom's Workforce Engagement Management suite, including Workforce Management and Quality Management for Contact Center customers. With advanced conversational AI, natural language understanding, and seamless handoff to live agents, Zoom Virtual Agent helps organizations automate routine inquiries while

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delivering human-like voice and messaging experiences at scale. Together, these solutions form an all-in-one, comprehensive contact center solution designed to elevate every aspect of the customer experience.

Zoom Revenue Accelerator

Zoom Revenue Accelerator is a conversation intelligence software solution for Zoom Meetings and Zoom Phone, providing sales teams with meaningful and actionable insights from their customer interactions to improve seller performance and enhance customer experiences by reconciling call analytics with CRM data.

Zoom Events

Built on Zoom’s reliable and secure video technology, Zoom Events allows event hosts to seamlessly create and manage virtual and hybrid events of any size. Zoom Events offers features such as event hubs, dedicated corporate event spaces, customizable registration and ticketing, attendee networking, expo floor, and event analytics. This comprehensive solution is designed to simplify how users manage, host, market, and report on all of their virtual and hybrid events.

Zoom Webinars Plus

Zoom Webinars Plus allows customers to use the signature features of Zoom Events for a single-session event, including branded registration and event pages, live polling, surveys and chat, advanced reporting, and the ability to organize upcoming and past events in one place.

Zoom Webinars

Zoom Webinars support interactive video presentations to large audiences from almost anywhere in the world and from many devices. Zoom Webinars can scale up to 1 million attendees (with the expanded single-use license) and last up to 30 hours with 1,000 interactive video panelists. With webinars, customers have control over the video viewing experience, and attendees join to listen, learn, and interact using chat, Q&A, live polling, and more. Our powerful third-party integrations help users maximize the use of their webinars and expand their capabilities with features such as paid registration, marketing automation, lead nurturing, and learning management.

Employee Experience

Workvivo

Workvivo is an all-in-one employee experience platform ("EXP") designed to simplify internal communication, drive engagement, and foster a strong company culture. Workvivo combines internal tools for communication, employee recognition, and an intranet, into a single platform. Workvivo provides a new way for customers to keep their employees informed, engaged, and connected. Workvivo consists of a monthly subscription and optional add-on features for an additional fee.

Developer Ecosystem

Zoom Developer Platform and App Marketplace

The Zoom Developer Platform enables developers, platform integrators, service providers, and customers to easily build apps and integrations that use Zoom’s video-based communications solutions across video, phone, and chat, or integrate Zoom’s core technology into their products and services, with opportunities for co-marketing, discovery, and distribution. Our developer platform also allows Zoom customers to administer their accounts, including managing app requests and provisioning, as well as optimizing account usage with access to dashboards and usage metrics. With our SDKs, APIs, webhooks, and extensive developer resources, Zoom, third-party developers, and partners can build and publish applications on our App Marketplace that integrate our platform with other globally in-demand applications, platforms, websites, and services. Our customers also have access to tools and resources that enable them to develop private applications that integrate Zoom Workplace and Zoom technology into their workflows and systems.

Zoom Apps

Zoom Apps combine users’ favorite apps with the power of video communications, allowing users to access them directly within Zoom Meetings. Users can enrich their Zoom experience with a variety of apps that cater to various use cases, including whiteboarding, project management, note-taking, gaming, and more. Zoom Essential Apps, launched in January 2023, provides access to a curated list of apps at no cost for one year after app activation for Zoom Workplace Pro, Business, and Business Plus users to enhance their Zoom experience, such as through visual agendas, automated tools to keep meetings on track, and interactive activities to add energy and fun to meetings.

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Our Technology and Infrastructure

Our unique technology and infrastructure enable best-in-class reliability, scalability, and performance. We designed our open, AI-first collaboration platform to help streamline the workday through effective communication and collaboration tools. Our federated AI approach leverages the best of both our proprietary AI and industry-leading models from partners like OpenAI and Anthropic. The right AI model is applied to each specific task to optimize performance and efficiency.

Video communication presents its own unique set of challenges, requiring significant computing resources for encoding, decoding, multiplexing, and synchronization, along with high network bandwidth and performance. To address this, our platform separates video content processing from the transporting and mixing of streams. We allocate video content processing to intelligent agents that reside on client devices and dynamically encode and decode based on the performance of client technology, network performance, and bandwidth. Our next-generation multimedia router operates globally distributed cloud infrastructure to determine the optimal data centers to host a meeting and an optimal set of paths to connect the participants.

Our Customers

We have customers of all sizes, from individuals to global Fortune 50 organizations. Our current customer base spans countries across the world and numerous industry categories, including education, entertainment/media, enterprise infrastructure, finance, government, health care, manufacturing, nonprofit/not-for-profit and social impact, retail/consumer products, and software/internet. No individual customer represented more than 10% of our total revenue in the fiscal year ended January 31, 2026.

Sales

Our sales model combines our online demand generation with a direct sales approach optimized for the size of each customer opportunity. Our sales force includes our field sales representatives as well as our product specialist teams, and it is organized by customer subscription size, region, and vertical. Our channel team works across a broad channel ecosystem, from resellers to global system integrators and service providers, as well as independent software vendors (ISVs), to build a strong ecosystem that broadens our reach. Our online channel supports high-volume, high-velocity, self-service sales.

Marketing

Our marketing organization is focused on driving brand awareness, supporting customer acquisition and retention, and promoting adoption of our product portfolio. We invest in brand positioning, demand generation, and customer engagement initiatives across digital, social, content, and event-based channels.

Our marketing programs include targeted online advertising, out-of-home media placements, virtual and in-person events, content marketing, and customer advisory programs. We utilize a mix of online, in-person, and hybrid event formats to engage prospects and customers. Zoomtopia, our annual user conference, is delivered in a hybrid format and is attended by tens of thousands of in-person and virtual participants.

Research and Development

Zoom’s research and development efforts are focused on driving innovation in communication technology. With teams distributed across major regions, including Asia‑Pacific, EMEA, and North America, our global presence supports a “follow‑the‑sun” development model that enables continuous innovation and efficient delivery of new capabilities. We prioritize advancements in Zoom AI Companion, Zoom Workplace, Zoom Business Services, security, video and audio quality, and seamless integrations, while continually enhancing performance across devices and networks and exploring emerging technologies to shape the future of the remote and hybrid workplace. For information on the risks associated with our international operations, see “Risks Related to Our Business and Our Industry” under “Item 1A - Risk Factors.”

Our Competition

The markets in which we operate are highly competitive. We face competition from legacy web-based meeting services providers, including Cisco Webex and GoTo, bundled productivity suite providers with communications offerings, including Microsoft 365 (with Teams) and Google Workspace (with Meet), and UCaaS and legacy web-based meeting providers, including Avaya, RingCentral, 8x8, and in our Contact Center offerings, Five9, Inc., Genesys, and NICE inContact, as well as consumer-facing platforms that can support small- or medium-sized businesses, including Amazon, Apple, and Facebook.

We believe we compete favorably based on the following competitive factors:

•open, AI-first work platform;

•cloud-native architecture;

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•functionality and scalability;

•ease of use and reliability;

•brand awareness and preference;

•ability to utilize existing infrastructure, such as legacy conference room hardware; and

•low total cost of ownership.

Intellectual Property

We rely on a combination of patents, trademarks, copyrights, trade secrets, and contractual protections to establish and protect our intellectual property rights. We actively seek patent protection covering inventions originating from our company. We also pursue the registration and enforcement of trademarks and domain names in the United States and in various jurisdictions outside the United States.

We control access to and use of our proprietary technology and other confidential information through internal and external controls, including contractual protections with employees, contractors, customers, and partners. Our software is protected by U.S. and international intellectual property laws. Our policy requires employees and independent contractors to sign agreements (1) assigning to us any inventions, trade secrets, works of authorship, and other intellectual property generated by them in the course of their employment, and (2) agreeing to protect our confidential information.

In certain circumstances, we license intellectual property from third parties for use in our products. This may include open source software. We take steps to ensure compliance with the terms of the licenses governing such licensed technology. We believe our business is not materially dependent on any individual patent, trademark, copyright, trade secret, or other intellectual property right, whether our own or licensed from third parties. For information on the risks associated with our intellectual property, see “Risks Related to Our Intellectual Property” under “Item 1A - Risk Factors.”

Government Regulation

Our business activities are subject to various federal, state, local, and foreign laws, rules, and regulations. Compliance with these laws, rules, and regulations has not had, and is not expected to have, a material effect on our capital expenditures, results of operations, and competitive position as compared to prior periods. Nevertheless, compliance with existing or future governmental regulations, including, but not limited to, those pertaining to global trade, business acquisitions, consumer and data protection, and taxes, could have a material impact on our business in subsequent periods. For more information on the potential impacts of government regulations affecting our business, see “Risks Related to Laws and Regulations” under “Item 1A - Risk Factors.”

Human Capital

As of January 31, 2026, we had 7,438 full-time employees. Of these employees, 3,457 are in the United States and 3,981 are in our international locations. None of our U.S. employees are represented by a labor union. Employees in two of our non-U.S. subsidiaries have the benefit of a collective bargaining agreement and are represented by a workers’ council. We have not experienced interruptions of operations or any work stoppages due to labor disagreements.

Our Culture of Care

Our culture is built on care, belonging, and performance. We are committed to creating an environment where every employee feels valued, supported, and empowered to do their best work. Through our technology and our culture, we aim to strengthen human connection and enable people and businesses to thrive.

Our customers are at the heart of everything we do, and our culture of care extends to how we support one another, our communities, and ourselves. This shared sense of belonging and accountability fuels our performance and drives innovation across the company.

Our culture is grounded in our mission, values, and nine culture principles that help us succeed:

•Mission: An AI-first work platform for human connection

•Values: We care for our customers, company, communities, teammates, and selves

•Culture Principles: Ways of working and collaborating that help every Zoomie thrive

This culture of care, belonging, and performance is a key part of what makes Zoom a great place to work and a trusted partner to our customers. It continues to be a differentiator in attracting and retaining top talent. Zoom has been recognized on

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Fortune’s “Most Admired Companies” list for five consecutive years, included in Fast Company’s 2025 “Most Innovative Companies” list, and named one of Forbes’ 2025 “America’s Best Midsize Employers.”

Compensation and Benefits

We offer fair, competitive compensation and benefits that support our employees’ overall well-being. Our employees’ total compensation packages include base pay, bonuses or sales commissions, and equity. We offer a wide array of benefits, including comprehensive healthcare benefits, mental health benefits, fertility benefits, time off programs, a book reimbursement plan to support continuous learning, an Employee Stock Purchase Plan and charitable gift matching through our Zoom Cares program.

Over the past several years, we conducted a comprehensive employee survey with regular follow-ups and engaged in peer research to make thoughtful decisions on how to move forward in an evolving world of work. Two priorities were immediately clear: keeping our employees safe and supporting them through a meaningful employee experience. We believe maintaining a flexible working environment for our employees is a key priority.

Corporate Information

We were incorporated under the laws of the state of Delaware in April 2011 under the name Saasbee, Inc., and in February 2012, we changed our name to Zoom Communications, Inc. In May 2012, we changed our name to Zoom Video Communications, Inc. In November 2024, we changed our name back to Zoom Communications, Inc. Our principal executive offices are located at 55 Almaden Boulevard, 6th Floor, San Jose, California 95113. Our telephone number is (888) 799-9666. Our website address is https://zoom.com. Information contained on, or that can be accessed through, our website is not incorporated by reference into this Annual Report on Form 10-K. The Zoom design logo, “Zoom,” “Zoom Communications,” and our other registered or common law trademarks, service marks, or trade names appearing in this Annual Report on Form 10-K are the property of Zoom Communications, Inc. Other trade names, trademarks, and service marks used in this Annual Report on Form 10-K are the property of their respective owners.

Available Information

We file annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, and amendments to reports filed or furnished pursuant to Sections 13(a) and 15(d) of the Exchange Act. The SEC maintains a website at www.sec.gov that contains reports, proxy and information statements, and other information that we file with the SEC electronically. Copies of our reports on Form 10-K, Forms 10-Q, Forms 8-K, and amendments to those reports may also be obtained, free of charge, electronically through our investor relations website located at investors.zoom.us as soon as reasonably practical after we file such material with, or furnish it to, the SEC.

We announce material information to the public through a variety of means, including filings with the SEC, press releases, our newsroom (news.zoom.us), public conference calls, our website (www.zoom.com), and the investor relations section of our website (investors.zoom.us). We use these channels, as well as social media, including our blog (blog.zoom.us), our X (formerly Twitter) account (@zoom_us), our LinkedIn page (linkedin.com/company/zoom), our Instagram page (instagram.com/zoom), our TikTok page (tiktok.com/@zoom), and our Facebook page (facebook.com/zoom), to communicate with investors and the public about Zoom, our products and services, and other matters. Therefore, we encourage investors, the media, and others interested in Zoom to review the information we make public in these locations, as such information could be deemed to be material information. Information on or that can be accessed through our websites or these social media channels is not part of this Annual Report on Form 10-K, and the inclusion of our website addresses and social media channels are inactive textual references only.