TTEC Q1 revenue falls 7.1% to $496M; operating margin compresses to 3.7% amid credit tightening

Filed May 7, 2026 · Period ending March 31, 2026 · Compared to 10-Q May 8, 2025 · ~2 min read

Key Changes

• high

  Operating income fell $5.7M to $18.5M as operating margin compressed from 4.5% to 3.7%. TTEC Digital's margin collapsed from 5.4% to 1.3% on lower recurring and professional services margins; TTEC Engage held flat at 4.3%.

  MD&A: Operating Performance verify on EDGAR →
• high

  Tenth Amendment to Credit Facility provides short-term liquidity but comes with increased pricing, reduced facility size, and more restrictive covenants that may limit acquisitions. Management is actively seeking alternative credit arrangements.

  MD&A: Liquidity verify on EDGAR →
• high

  Revenue declined 7.1% year-over-year to $496.2M. TTEC Digital fell 5.7% to $101.9M; TTEC Engage fell 7.5% to $394.3M. Effective tax rate spiked from 74.2% to 297.6% on jurisdictional income distribution and valuation allowances.

  MD&A: Results of Operations verify on EDGAR →