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Get filing alertsRH names two C-suite officers: Sandy Pilon to lead customer experience, Ryan Hassanein as chief legal officer
Filed July 23, 2026 · Period ending July 23, 2026 · ~1 min read
Key Changes
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Sandy Pilon, an 18-year RH veteran and former Chief People Officer, promoted to Chief Customer Experience & Values Officer, overseeing galleries, hospitality, interior design, trade, contract, customer service, HR, and optimization teams globally.
Item 7.01 — Regulation FD Disclosure verify on EDGAR → -
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Ryan Hassanein appointed Chief Legal & Compliance Officer, reporting to CEO Gary Friedman. Hassanein joins from McKesson Corporation, where he spent over 10 years on the Chief Legal Officer's leadership team handling litigation, regulatory, compliance, and supply chain matters.
Item 7.01 — Regulation FD Disclosure verify on EDGAR → -
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The new customer experience role consolidates customer-facing and employee-facing functions under one executive, suggesting strategic focus on integrating customer experience with company values and employee engagement across RH's global operations.
Item 7.01 — Regulation FD Disclosure verify on EDGAR →
Summary
RH announced two senior leadership appointments: Sandy Pilon's promotion to Chief Customer Experience & Values Officer and Ryan Hassanein's hire as Chief Legal & Compliance Officer. Pilon, an 18-year company veteran who previously served as Chief People Officer, will now oversee a broad portfolio spanning retail galleries, hospitality venues, interior design, trade and contract sales, customer service, human resources, and operational optimization globally. The consolidation of these customer-facing and employee-facing functions under a single executive suggests RH is prioritizing integrated customer experience as a strategic lever.
Hassanein joins from McKesson Corporation, where he spent over a decade on the Chief Legal Officer's leadership team with responsibilities across litigation, regulatory, compliance, and supply chain. He will report directly to CEO Gary Friedman and join the Executive Leadership Team, signaling the importance of legal and compliance infrastructure as RH scales. Both appointments reflect continuity in leadership philosophy—Pilon's internal promotion and Friedman's public endorsement emphasize alignment with RH's values-driven culture, while Hassanein's regulatory and supply chain background positions the company for operational complexity as it expands.
Section-by-Section Diff
Event · Item 7.01 — Regulation FD Disclosure
Item 7.01 — Regulation FD Disclosure filed; see Key Changes for terms.
Added in current filing · verify on EDGAR →
RH issued a press release regarding the promotion of Sandy Pilon to Chief Customer Experience & Values Officer
RH promoted Sandy Pilon to the newly disclosed role of Chief Customer Experience & Values Officer.
Added in current filing · verify on EDGAR →
RH issued a press release regarding the ... appointment of Ryan G. Hassanein as Chief Legal & Compliance Officer
RH appointed Ryan G. Hassanein as Chief Legal & Compliance Officer.
Event · Exhibit 99.1
Added in current filing · view on EDGAR →
RH (NYSE:RH) announced today the promotion of Sandy Pilon to Chief Customer Experience & Values Officer.
RH promoted Sandy Pilon, an 18-year veteran of the company, to the newly disclosed role of Chief Customer Experience & Values Officer. In this position, she will lead the Company's Gallery, Hospitality, Interior Design, Trade, Contract, Delight, People and Optimization teams across every touchpoint of the RH Brand globally. Pilon previously served as Chief People Officer and held other senior leadership roles including Field Leader and Senior Vice President of Delight and Customer Service Operations.
Added in current filing · view on EDGAR →
In her new role, Sandy will lead the Company’s Gallery, Hospitality, Interior Design, Trade, Contract, Delight, People and Optimization teams across every touchpoint of the RH Brand globally.
The new Chief Customer Experience & Values Officer role encompasses broad operational responsibility across customer-facing and employee-facing functions globally. This includes retail galleries, hospitality venues, interior design services, trade and contract sales, customer service (Delight), human resources (People), and operational optimization teams. The consolidation of these functions under a single executive suggests a strategic focus on integrating customer experience with company values and employee engagement.
Show 1 minor / wording change
Added in current filing · view on EDGAR →
Gary Friedman, RH Chairman and Chief Executive Officer, commented, “Over the past 18 years Sandy has been an important partner and leader of RH’s transformation into the leading luxury home brand in the world. Her exceptional leadership and passionate advocacy of our Values and Beliefs give me great confidence in Sandy’s ability to build and lead a team capable of building one of the most admired brands in the world.”
CEO Gary Friedman publicly endorsed the promotion, highlighting Pilon's 18-year tenure and her role in RH's transformation into what he characterized as the leading luxury home brand globally. His statement emphasizes her alignment with company values and his confidence in her ability to build a team capable of elevating RH's brand reputation. This public endorsement signals continuity in leadership philosophy and strategic direction.
Event · Exhibit 99.2
Added in current filing · view on EDGAR →
RH (NYSE:RH) announced today the appointment of Ryan Hassanein as Chief Legal & Compliance Officer.
RH hired Ryan Hassanein as Chief Legal & Compliance Officer. He will oversee all legal and compliance functions, including product safety and vendor compliance. Mr. Hassanein joins from McKesson Corporation, where he spent over ten years as a member of the Chief Legal Officer's leadership team with responsibilities spanning litigation, regulatory, compliance, government relations, supply chain and technology.
Show 1 minor / wording change
Added in current filing · view on EDGAR →
Mr. Hassanein will report to RH Chairman and Chief Executive Officer Gary Friedman and serve as a member of the Company's Executive Leadership Team.
Ryan Hassanein will report directly to CEO Gary Friedman and join the Executive Leadership Team. This signals the importance of the legal and compliance function as RH scales its business and pursues international expansion.
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Figures/quotes linked to EDGAR · Narrative written by AI · Jul 24, 2026 · How we verify